Refund & Cancellation Policy

01Scope & eligibility

This policy applies to purchases made through the Flash Print website. It should be read together with our Terms & Conditions and Shipping Policy.

Refunds, returns, and replacements are assessed according to the circumstances of the order, the condition of the product, and applicable consumer protection laws.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded, including applicable rights relating to defective, damaged, incorrect, or misdescribed products.

02Damaged, defective, or incorrect products

If your order arrives damaged, defective, incorrectly printed, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

To help us investigate, provide your order number, a description of the issue, and clear photographs of the product and packaging where available.

After reviewing the information, we will communicate the available resolution, which may include a replacement, a refund, or another appropriate remedy in accordance with applicable law.

Please retain the product and its packaging until the issue has been reviewed. We will let you know if the item needs to be returned and explain the applicable return arrangements.

We will not use a reporting deadline or procedural requirement to deny a remedy where doing so would violate applicable consumer law.

03Change-of-mind returns

If you change your mind after purchasing a print, contact us to ask whether a return is possible. Approval depends on the product type, order status, applicable return conditions, and consumer rights.

Products that have been personalised, customised, or printed to specific customer requirements may not be eligible for change-of-mind returns where such exclusions are lawful and were disclosed before purchase.

Any change-of-mind return conditions, including applicable deadlines, product-condition requirements, and return shipping costs, will be communicated before they apply to an order.

These conditions do not remove any applicable remedy for a product that is defective, damaged, incorrect, or materially different from its description.

04Order cancellations

If you wish to cancel an order, contact us as soon as possible and include your order number.

Cancellation may be possible before production or fulfilment begins. Once a print has entered production, been personalised, or been dispatched, cancellation may no longer be possible, subject to applicable law and the circumstances of the order.

If we accept a cancellation for a paid order, we will arrange any applicable refund and explain the expected processing procedure.

If Flash Print cannot fulfil an order, we will inform you and provide an appropriate resolution, including a refund where applicable.

05How to request a return or refund

To request assistance, contact Flash Print through the official contact details published on our Contact Us page.

Please include your order number, the email address or phone number used for the purchase, the reason for your request, and photographs where relevant.

We may request additional information reasonably necessary to verify the order and assess the issue. We will communicate the next steps and any return instructions after reviewing your request.

Please do not send payment card numbers, card security codes, passwords, or other sensitive payment credentials when submitting a request.

06Refund processing

Once a refund is approved, we will initiate it using the original payment method where supported and reasonably practicable. If another method is necessary, we will communicate the applicable arrangement.

For payments made through Razorpay or another payment service provider, refund initiation is subject to the payment provider's procedures and the status of the original transaction.

After a refund is initiated, the time it takes for the amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.

We will communicate the refund status when reasonably available. If a refund has not appeared within the communicated timeframe, please contact us with your order reference and available transaction details so that we can investigate.

Where only part of an order is eligible for a refund, we will explain the amount and basis of the proposed refund. Any deduction or return-related charge will be applied only where lawful and properly disclosed.

07Replacements & exchanges

Where a product arrives damaged, defective, incorrectly printed, or different from the item ordered, we may arrange a replacement or another appropriate remedy based on the circumstances and applicable law.

If a replacement is agreed, we will explain the next steps and provide an estimated dispatch or delivery timeframe when available.

Replacement availability depends on the product, production requirements, and stock or material availability. If a suitable replacement cannot be provided, we will consider an appropriate alternative, including a refund where applicable.

08Return shipping & packaging

If a return is required, we will explain how the product should be packaged and where it should be sent.

Responsibility for return shipping costs will depend on the reason for the return, the applicable policy, and consumer law. Where a product is defective, damaged, or incorrectly supplied, any return-cost arrangement will be handled in accordance with applicable legal requirements.

Do not ship an item back before receiving instructions from our support team, unless applicable law requires otherwise.

09Payments that fail or orders that are not confirmed

If money appears to have been deducted but your order has not been confirmed, please contact us with any available order reference and payment transaction details.

We will check the payment status and coordinate the appropriate resolution. Where a refund is due, it will be handled through the relevant payment provider's process.

A pending or failed payment may be subject to processing by the payment provider or bank. Please avoid sharing full card details or card security codes when requesting assistance.

10Contact us

For cancellation, return, replacement, or refund requests, contact Flash Print through the official contact details provided on our website.

Business name: Flash Print

Business address: Vadapalani, Chennai - 26

Customer support email: flashxprintx@gmail.com

Website: www.flashprint.sbs

11Changes to this policy

We may update this policy when our products, fulfilment processes, payment arrangements, or legal obligations change.

The latest version will be published on this page with its effective date. Changes will not retrospectively remove rights relating to an existing purchase where doing so would be contrary to applicable law.